Social, Mobile & Web

Examining the celebrities and brands who have been victorious at the Super Bowl with STAUD and Meltwater.

Twitter is now X: after 17 years the brand’s iconic blue bird is no longer.

In the social media arms race between Meta and Elon Musk’s X, a new channel has been deployed: “Threads."

The Stanley cup has taken over. Take a quick scroll on social media and you’ll spot the sizable water bottle featured almost ubiquitously. Here we break down the rise of Stanley in 2024 and share some...

In theory, self-service should embody the notion of customer centricity. In practice, it tends to impose an undesirable burden on customers.

Businesses and brands will have to decide if it still makes sense for them depending on their goals.

Actually elevating digital journeys has proven to be a considerably more trying task; with many companies acknowledging the need to improve interaction quality, add channels, and increase resources.

While delivery services have undoubtedly sparked new waves of innovation, they have not been well received by everyone. This fact is becoming increasingly evident as news that the city of Chicago has...

As customers begin to place more weight on online reviews, some rogue users have been accused of using the feedback mechanism as a malicious tool to seek ‘revenge’ on certain brands or products they m...

Facebook has quickly become a target for hackers looking to scam users and steal verified personal information. Making matters worse, users are having immense difficulty actually recovering their acco...

Tesla Energy, Tesla’s solar power sector, reportedly has an entire team dedicated to social media complaints. Its 20 employees search through social media and review sites to identify customer complai...

True success hinges on securing trust through personalized experiences at every moment of truth.