Customer Insights & Analytics

As society shifts to a digital-first approach, government regulatory bodies have been struggling to keep up with changes in the way information is disseminated

Airbnb’s shares in the stock market fell in value as much as 6% on Thursday after The Bear Cave, a newsletter publication that describes itself as dedicated to “exposing corporate misconduct,” release...

To deliver better experiences and interactions that feel personalized and meaningful for customers, brands rely on data. But, when it feels like boundaries are crossed, however, high levels of persona...

No one ever disputes the idea that unifying all channels, teams, departments, and systems is a crucial step on the road to customer centricity. What thwarts progress, however, is an inability to appre...

CCW Digital research found that 65% of companies now place more importance on the customer experience than they did prior to the COVID-19 pandemic, and addressing changing customer behaviors and deman...

Featuring first-hand insights from Mastercard’s CMO, Microsoft’s COO of Customer Experience and Success, and Dialpad’s VP of Customer Success, as well as CCW Digital’s latest research, this Special Re...

Now more than ever, companies that leverage data for the consumer’s benefit have a real opportunity to differentiate by targeting not only what is possible or likely, but what is compelling on a deepe...

Conversational AI has turned from a future-looking technology to a foundational one - but are you ready to take the next step? Enter AI search and analytics.  Register for this webinar to lear...

In an era in which the drivers of customer satisfaction can change in an instant and teams are more disconnected than ever before, contact centers require real-time insights and guidance to meet consu...

Customer behaviors and brand allegiances can change at a moment’s notice, which means their long-term business cannot be taken for granted. Companies need to aim for a higher standard of loyalty: one...

We can never collect enough customer data. The problem is in the methods we use to make it actionable.