Webinar: The Future of CX is Effortless. For everyone. Every time. Everywhere.
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The Future of CX is Effortless. For everyone. Every time. Everywhere.
At the onset of the pandemic, large digital transformation initiatives and spending were put on the backburner as companies focused on survival.
Businesses are now feeling the pandemic’s effects and accelerating digital transformation initiatives to realize quick wins and keep their customers happy.
Many organizations must reduce expenses and are looking to the contact center to lower the cost to serve and improve the customer experience. Both are paramount for companies who wish to move beyond survival and into thriving.
Join our webinar with thought leaders from TTEC, to learn how to engage and reduce effort for your customers, your employees, and your business to ensure your customers remain loyal, your employees evolve into brand advocates, and your business thrives.
Presenters:
Brian Cantor
Managing Director, Digital
Customer Management Practice
Brian Cantor is the Managing Director of Customer Management Practice’s Digital division. Driven by a passion for helping brands better empower their employees and more meaningfully connect with customers, Brian oversees research, product development, editorial vision, and commercial strategy for properties like CCW Digital and Customer Engagement Insider. Reaching a community of almost 200,000, these digital properties offer industry-leading commentary, research reports, and virtual event sessions.
Far from a “boardroom manager,” Brian routinely speaks at leading customer contact events and directly engages with global enterprises and innovative start-ups via training and advisory services sessions.
Fun Fact: Brian has impeccable artistic taste, as evidenced by the fact that the first concert he attended growing up was a Baha Men / A*Teens double feature.
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