Special Report: How to Improve Digital Experiences
Add bookmark
In 2023, digitizing the contact center is among top priorities for organizations looking to improve their customer experience. Despite the fact that digital is hardly a new concept for CX, and at this rate the industry has been pushing for more technology-based offerings and solutions for well over a decade. Despite this, discussions across the industry continue on what exactly “digital experiences” are, and how to best deploy them in the contact center.
In this special report, we will be exploring the history of customer contact’s digital transformation, identifying the setbacks that deploying digital presents in the CX space, and highlighting ways that organizations, agents and customers can leverage current technology trends as tools in shaping the digital experience.
