5 Ways to Engage & Retain Your Call Center Agents
It’s an old story: Call centers suffer from chronically high turnover. Disengagement among agents is common, and replacing them can cost 1.5 times their annual salary.
In this free webinar, Rajat Paharia, father of gamification and author of the New York Times and Wall Street Journal best-seller Loyalty 3.0: How to Revolutionize Customer and Employee Engagement with Big Data and Gamification, shows how the proven motivational techniques of gamification have helped call center operators reverse the costly slide toward disengagement.
Using real-world examples and a trove of new independent research, Rajat will detail the five ways gamification creates more engaged, focused, satisfied and performance-driven agents. He will also provide you with proven best practices and concrete ideas for engaging your own workforce.
Presenters:
Rajat Paharia
Founder and Chief Product Officer
Bunchball
