How-To Guide: How To Enhance The Digital Customer Journey
Add bookmark
We respect your privacy, by clicking "Download Your Copy" you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here.
As they increasingly demand fast, easy, and convenient experiences, customers are intently evaluating the digital journey when determining which brands to support. A whopping 90% say digital CX can affect their willingness to support a brand, and the battleground is particularly fierce in the finance and insurance sectors.
Granted, it is one thing to acknowledge the irrefutable importance of the digital experience. Actually elevating digital journeys has proven to be a considerably more trying task; with many companies acknowledging the need to improve interaction quality, add channels, and increase resources.
What will it take to overcome lingering pain points and achieve digital CX excellence? This how-to guide reveals the answers. Topics include:
- Why companies are struggling to produce customer-centric digital journeys
- How existing customer contact innovation processes are letting brands (and customers) down
- How to reduce costs, improve CX quality, capture better data, and drive revenue in digital channels
- Which no-code technologies are essential for transforming your experience design efforts
