call center productivity
What Amazon, American Airlines, Cleveland Clinic Know About Home Working
January 09 by Michele RowanHome working benefits are compounding, from virtually every vantage point. Simply put, home working saves everybody money (employees and business), it drives employee satisfaction and retention, an...
1 800 Flowers - Undercover Boss Draws Wrong Conclusions
December 31 by Tripp BabbittThe latest episode of Undercover Boss was for 1-800-Flowers. Jim McCann (founder and CEO) and Chris McCann (President and COO) are brothers and seem to treat each other in that older brother-younger...