customer acquisition
Are You Creating the Right Non-Customer Experience?
March 21 by Melissa KovacevicBased on some of the recent call experiences that friends have shared with me, it’s apparent that many companies aren’t spending training time on teaching ways for their agents to gracef...
5 Roadblocks to Multi-Channel Customer Acquisition
June 18 by Mitchell OsakMost companies depend on some form of channel to target, sell and deliver products and services to end users. A channel can be any intermediary such as a retailer or distributor, a sales team or a...
Four Steps to Jazzing Up Your Customer Loyalty Program
July 13 by Guy MaserHow Do You Retain Your Customers and Earn Their Loyalty? It’s like any successful relationship: If you want customers to be loyal to you, you must be loyal to them. For starters, you must...