ROI
CCWomen Membership: Ask Your Boss Toolkit
April 21 by Taylor SalmonsThis toolkit includes new information on our soon-to-launch platform and its benefits to your organization.
The 411 on DEI: 5 Reasons Why You Need to Implement DEI Programs in 2023
November 29 by Philip MandelbaumWhat is DEI? And why do we need DEI programs and policies? Learn the basics before we head into the new year.
What Is The Real ROI Of Customer Experience And Where Does Marketing Come In?
October 06 by CCW DigitalFeaturing Insights From Biltmore's Director Of Guest Intelligence
The ROI of Improved Consumer Engagement
March 12 by Customer Contact WeekDo you have a plan to evolve your call center technology to keep pace with the needs of your business and customers? From compliance issues and security weaknesses exposed by outdated systems to deman...
The US Inner Circle Guide to Customer Contact Analytics 2014
January 09 by Customer Contact WeekComprehensive Guide to Customer Contact Analytics Leading contact center analyst firm ContactBabel provides an in-depth industry look at how Speech and Interaction Analytics can be used to influen...
Q&A: Engraining a Customer-Centric Culture in the Contact Center (And Measuring the Results)
May 01 by Shawn SiegelLisa Church is the Chief Experience Officer at 1st Advantage Credit Union, where her biggest role is infusing customer experience into every aspect of the company’s culture. Lisa, who will be...
5 Ways to Turn Customer Service into a Strategic Advantage
April 09 by Customer Contact WeekCustomer service done right, on a proactive footing, has the potential to attract customers instead of risk losing them, to drive growth and innovation instead of hindering both. Customer service...
How to Measure Social Media ROI
February 25 by Mitchell OsakDeploying winning social media programs is a top priority for most companies. While its early days with these initiatives, management being management still wants quantifiable value and ROI. How...
Service and Support as a Strategic Imperative
February 05 by Customer Contact WeekLeading edge companies regard their support organization as a strategic enabler, empowering support agents and focusing on impacting customer satisfaction. In doing so they are adopting a cross-chan...
Top 5 Ways to Grow Your Business in 2013
December 19 by Mitchell OsakNorth America is mired in a low growth funk driven by cautious consumer spending and frugal capital expenditures. For 2013, many CEOs are bracing for zero or even negative revenue performance....
CMIQ Exclusive: Get Your Free Social Media Measurement Dashboard
November 13 by Joakim NilssonHere’s a free social media metrics dashboard that I’ve built based on my experience working with content teams managing propriety social media channels. It’s a great tool that will...
The Social Mistake You Cannot Afford to Make
May 14 by Brian CantorFrom emphasizing personalized responses that read like they came from humans rather than robots to assuring your Facebook page is not simply a syndication of what appears on your Twitter feed, the m...