streaming service
‘Barbenheimer’ Puts Movie Theater Subscriptions to the Test
July 26 by Wandy Felicita Ortiz
Moviegoing has become a Barbie world of customer experience.
What’s A Writers’ Strike, And How Will It Impact Entertainment CX? What Viewers Can Expect From Their Favorite Shows, Films and Series
May 03 by Wandy Felicita Ortiz
As studios are struggling to reconcile with the rise of digital in entertainment, writers spread thin by customer demands say production companies aren’t giving them a fair share of streaming revenue.
Netflix’s New Push To End Password Sharing Brings Accessibility And Security Concerns To The Forefront
February 06 by Wandy Felicita Ortiz
Netflix will be rolling out new measures to curb password and profile sharing across the television and movie streaming platform. The change comes on the heels of an estimate from Netflix that over 10...
Customer Service Lessons from the HBO Max, Roku Deal
December 21 by Brooke Lynch
Roku and HBO finally reached an agreement; the service was made available to Roku users on Thursday, almost seven months after its release. But with all of the hassle the standstill caused Roku and H...
Netflix Fatigue: Too Many Streaming Services, Too Much Consumer Choice?
March 29 by Kindra CooperHulu, Prime Video and Netflix up against newbies Apple and Disney
