The Forrester Wave™: Digital Customer Interaction Solutions, Q2 2024

There’s a lot to consider when choosing a digital CX platform. Find out how the top solutions stack up in this report: The Forrester Wave™ Digital Interaction Solutions, Q2 2024 The 11 solutions that matter most are evaluated on 34 key criteria. 

You’ll learn which solutions:

• Provide conversational continuity across channels
• Embed AI thoughtfully throughout the solution
• Balance GenAI automation with human agents

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