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clearFast food and fast casual restaurants are doing something right in 2024. In our annual customer preferences study, published June 2024, CCW Digital found that
How contact centers democratize the data they are gathering to inform overarching business decisions? This Special Report provides the answers...
As we move into 2024, staying ahead means being future-ready. That’s where Genesys’ Xperience comes in.
How can you ensure you are not forced to choose between resonant, wide-reaching communication and successful risk management? This guide will provide...
As society shifts to a digital-first approach, government regulatory bodies have been struggling to keep up with changes in the way information is disseminated
Airbnb suffered a major loss in valuation earlier this month following the release of the company’s Q2 performance. By most financial standards, Airbnb has seen
On August 12, the Biden-Harris administration announced the rollout of “Time is Money,” an initiative mandating that corporations provide a more streamlined
The 11 Providers That Matter Most And How They Stack Up
A digital-first CX strategy requires more than a slew of digital channels. Learn what to look for in a digital contact center platform.
Why Digital CX Fails. And How You Can Succeed with a Digital First Approach
Consumers are not yet content with the state of the digital and AI transformations; phone remains their #1 customer service channel, and more than 80% distrust
Product recalls are a necessary consumer inconvenience in a well-regulated marketplace. Although minor recalls occur constantly, they are not necessarily
September 10 - 17, 2024
Free CX Network Webinar Series
October 07 - 09, 2024
The Passenger Terminal & Mövenpick Hotel Amsterdam City Centre
October 08 - 09, 2024
Free CX Network Webinar Series
22 - 23 October, 2024
Legends Room, Melbourne Cricket Ground, VIC
October 28-30, 2024
Renaissance Orlando at SeaWorld | Orlando, FL
November 12 - 13, 2024
Free CX Network Webinar Series
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By partnering with CCW Digital, you’ll increase brand awareness, position yourself as a thought leader, introduce your solution to the market, make executive connections, while generating new leads. Based on your business goals, our analysts can help align your company with the right opportunity.
As the world's largest customer service online research hub, CCW Digital provides 170,000+ members with the tools to optimize their customer contact operations. Through market study reports, seminar series, webinars, and a variety of other media, we’re driving this year’s critical conversations on Generative AI like ChatGPT, automation, agent engagement, self-service, personalization and more.
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