Special Report: How Workforce Management Can Create a More Empathetic Employee Experience for Customer Service Agents
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The role of the customer service agent has always been a challenging one, and recent CX technology trends have only increased the degree of difficulty agents face when working to provide quality solutions. Identifying and implementing an effective workforce management system is key to creating a supportive approach towards employees in need of empathy as they face a critical customer service learning curve.
We respect your privacy, by clicking "Download Your Copy" you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here.