Pre-Register: Stop Missing The Mark On AI: Achieving REAL CX Transformation In 2025

While pursuing digital transformations and AI revolutions, the customer contact community has to address a pivotal question: is the goal to fix today’s inefficiencies or markedly elevate tomorrow’s experience? Far too many brands focus on the former. Their motivation for self-service is to reduce inbound call volume. Their incentive for process automation is to remedy a few of the most obvious redundancies. Though important, these goals only promise short-term, incremental improvem... To continue reading this story Click Here