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Vonage
Webinar: Checklist For Success: 7 Crucial Considerations For Today's Contact Center Leaders
February 18 by CCW DigitalFollowing a year that turned the traditional model upside down, contact center leaders are facing a plethora of new challenges. Responsible for implementing new processes and technologies while dealin...
Webinar - New Year, New Customer Expectations: How To Transform Your Virtual CX, Featuring Vari
February 03 by CCW DigitalOver the past year, companies scrambled to accommodate new customer behaviors, channels, and work environments. 2020 may be behind us, but these transformations will persist. In fact, 2021 may prove...
Webinar: How to Transform Your CX for a World-Class Ecommerce Experience
November 10 by CCW DigitalHow to Transform Your CX for a World-Class Ecommerce Experience The holidays are quickly approaching and the pandemic won’t stop the rush of holiday shoppers, customer service requests, and sur...
Special Report: New Roles for Agents in the Automation Age
November 05 by CCW DigitalThe single most important component to customer experience (CX) in the contact center right now is the rapidly evolving roles of their front-line employees
The New Norm: Delivering AI powered Customer Experience Within a Remote Workforce
May 20 by CCW DigitalAs companies around the world are faced with the imminent need to deploy a remote workforce in response to the COVID-19 crisis, new challenges and opportunities arise specifically around delivering op...