ESPN
Top Headlines In Customer Contact News This Week | 1/29/2024
February 02 by Wandy Felicita Ortiz
Musk's BCIs make their debut, fans prep for the Super Bowl (Taylor's Version), and financial services fixate on AI in CX.
The Subscription Economy And How It’s Changing Customer Experience As We Know It
February 24 by CCW Digital
Whether it’s gated content by media conglomerates like the WSJ or ESPN subsidiaries, streaming services like Amazon or Netflix, or subscription boxes like BlueApron and HelloFresh, subscription servic...
IBM’s Impact On Fantasy Sports Gives Insight Into Future Of Consumerism
January 13 by CCW Digital
For the last three years, IBM Watson, the cognitive computing platform that can answer natural language questions (and international Jeopardy champion), has been providing ESPN with fantasy football p...
ESPN, Car Towing and Yelp Reviews: Do Customers Hate Other Customers?
April 21 by Brian CantorWhen discussed in the context of social customer engagement, fear is typically presented as a business concern. Businesses worry that their brand will come under undue—and uncontrollable&mdas...
