health
Three Years Later: How The COVID Pandemic Changed The Way We Approach—And View—Customer Service
March 15 by Wandy Felicita OrtizWhile many organizations and companies worked to build new systems and technologies that supported customer care agents and improved customer service amid high communication volumes, they also had to...
Pat This: TSA vs. the Airline Customer
December 08 by Gina ScanlonRecent developments concerning the Transportation Security Administration's new full-body scanners and ‘pat downs’ in certain airports around the nation have percolated curiosities conce...
Working In A Call Center Made Me Fat
April 02 by Mary MurcottWorking in a call center made me fat. Yes that’s right. Let me preface this article by telling you I have worn many hats, including former CIO of Budget Group. In comparison to the job at B...
Call Center Workplace Wellness: A Case Study
October 08 by Steve BrubakerIf you attend any InfoCision monthly Employee of the Month ceremony you’d hear the same sentiments over and over again... "I love it here," "I wouldn’t want to work anywhere else," "I&rs...