Introducing CCW Digital's Masterclass: Get Your Certificate In AI For Customer Contact
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When a topic becomes trendy, the conversation often becomes broad. That, unfortunately, has been the case with artificial intelligence for customer contact.
Although the CX community is right to be treating it as a gamechanging priority, far too many leaders are speaking in broad strokes about what AI could do. With customer demands soaring, employee needs evolving, and budgetary scrutiny intensifying, this hollow dialogue is becoming increasingly insufficient.
What we need are action ste...
