The Practical Guide to Safety with Generative AI Agents in the Contact Center

Generative AI is still a new technology for contact centers. If that newness gives you pause, good. A dose of healthy skepticism is useful for managing risk.

But as with other technologies, the early adopters gain a competitive advantage. And the early adopters have already tested the waters with initial deployments of generative AI in customer-facing roles. Now, they’re realizing substantial value with AI agents that handle customer interactions on their own – safely, efficiently, and in a way that customers appreciate.

These success stories aren’t rare, and they don’t require extraordinary luck. Success with generative AI agents depends on a solid understanding of the risks and a clear plan to mitigate and manage them. That’s the approach the early adopters are taking.

With the right information, you can do it, too. Safely.

Need a crash course on genAI safety? Get the ultimate guide to discover:

●      What causes hallucinations and other AI errors

●      Steps you can take to manage risk with genAI agents

●      The safety measures you should expect from you AI vendor

●      How to realize value and protect your business