Mobile and Online Interaction

Top 7 customer demands – and why messaging is the key to meeting them... 3 specific ways messaging can elevate the customer experience

Live chat isn’t the new kid on the block any more. As a customer communication channel, chat is rapidly maturing, causing new challenges, implications, priorities and standards of care for professiona...

CCW Digital confirms that only a small percentage of businesses are capable of delivering seamless, omnichannel experiences for their customers.It is not that they don’t want to; businesses almost uni...

What are customers demanding? Better interactions – throughout the journey.They expect the business to provide fast, effortless, accurate resolutions on the very first contact, regardless of channel.H...

Video is a rich communication media and companies put emphasis into creating a personal touch in real time by encouraging agents to bring in their own personality while engaging customers. In such a c...

Mobile and the Internet are the most important communications phenomena of our lifetimes. With 4.55 billion mobile users worldwide driving 6.9 billion mobile subscriptions, consumers are more mobile t...

Most companies want to better leverage digital technologies — social, mobile and cloud services — to deliver an enhanced customer experience, enable new business models and drive greater...

CMIQ is proud to join Oracle in offering the exclusive, interactive eBook "Outsmart the Competition with the Right Social Customer Service Strategy." This informative journey, which will be regula...

Since it is called social customer care, does it not make sense for businesses to concern themselves with what customers want? Far too often, businesses develop their sales, marketing and customer...

General registration for CMIQ's complimentary Digital Customer Care Summit goes live shortly.  We're giving you, our valued CMIQ member, the chance to secure your spot now!  Regist...

CMOs indicate that, in the age of the customer, collaboration and influence through social networking will have the biggest impact on their organizations in the next three to five years. However, only...

Gamfication — the use of gaming principles and technologies to drive customer engagement — is the most unique business development to emerge in the past couple of years. Gamification is...